![]() ![]() If the issue persists, try a shielded copper patch cable. Try another copper patch cable to connect the Docking Station to your network. The maximum speed the dock will operate at is 1000 MB or 1 GB. If it does, check the cable to ensure it is Cat6 or greater copper cabling. While the dock supports Gigabit speeds, please make sure that your network also supports Gigabit speeds. If the issue persists, contact your IT Administrator. For example, if VGA, try a Display Port or DVI-D monitor. ![]() If the issue is only occurring on your secondary monitor, try another video type. If it persists, check your Internet connection. Try moving the video to your primary monitor, and see if the issue persists. When using the Docking Station, you may find that the video is distorted or delayed on the secondary monitor. If your computer is showing one of these icons, delete the item in the Device Manager, unplug the device and restart your computer. If there is a yellow question mark or exclamation point, the drivers are not properly installed. If the Docking Station is not working properly or not working at all, check its status in the Device Manager. If this doesn't resolve the issue, contact your IT Administrator. If the issue persists, try another cable. However, you can try plugging external power into the hub and see if it is recognized.Ĭheck if your device is connected to the 2.1A USB 3.0 Charging Port. The operating system may or may not recognize the hub when you connect it. The Dual Video Docking Stand was not designed for the use of additional hubs. To avoid this, you should only duplicate images across the external monitors (monitors 2 and 3, for example). NOTE: A notification within the Screen Resolution window will inform you of this potential issue. When you duplicate your laptop’s display to an external display, the external display will receive the same resolution settings, making the resolution much smaller than the monitor can support. However, the display may appear smaller on the monitor it is duplicated to. To do this, contact your IT administrator or visit Belkin Business online. NOTE: This does NOT include your laptop’s display. ![]() The Belkin USB 3.0 Video Dock supports a maximum of two (2) external monitors. The speed of the two (2) USB ports are as follows: Why can’t I charge my tablet off of the USB 3.0 charging port on the Docking Station when my laptop is connected and using the dock via the USB 3.0 Uplink cable? Why do all open applications revert back to my laptop when I disconnect and reconnect to the Docking Station?Ĩ. When using the Docking Station, why does the Tile menu only show on my Primary Display?ħ. ![]() Why is the network connection poor when using the Docking Station?Ħ. Why is the Docking Station operating below Gigabit speeds?ĥ. Why is the video distorted when using my Docking Station?Ĥ. What can I do if the Docking Station is not working properly or is unresponsive?ģ. Why is my smartphone or tablet not charging when connected to the Docking Station?Ģ. Can I use additional hubs with my Docking Station?ġ. Can I duplicate the primary (laptop) display when using the Docking Station?ģ. Can I use a HDMI to DisplayPort adapter to connect the Docking Station to a TV?Ģ. How many external monitors can the Docking Station support?ġ. What are the USB port speeds of the Docking Station?Ģ. ![]()
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